Last updated: 12 October 2026
This policy is part of our Terms of Service. It doesn't affect your statutory rights as a consumer in the country where you live.
To ask for a refund or to cancel, use the forms on our site (the links are in every email we send you) or email team@marinawinberg.com from the address you used to buy.
UK and EU buyers: at checkout you ask for access to start immediately and confirm that you lose your 14-day right to cancel once access starts. Your 7-day guarantee still applies.
Price and renewal. The price and period are shown at checkout before you pay. For example: $1 for your first 30 days, then $24 every 30 days until you cancel. Longer options (6 or 12 months) renew for the same period at the price shown, until you cancel.
The $1 welcome offer is available once per person, within 24 hours of buying a plan.
How to cancel. Online in two steps at marinawinberg.com/cancel_subscription (the link is in every email), or by email. We confirm straight away, and renewal stops from the moment we receive your request. If a payment is ever taken after that, we refund it in full.
Within 14 days of a new subscription or a renewal of a 6- or 12-month option. We refund what you paid minus the share of the period you've already used, counted by days. We don't deduct any fees. This applies to everyone, wherever you live.
After 14 days.
Example. You paid $199 for 12 months and cancel after 4 months and 10 days. 7 full months are unused. Refund: $199 ÷ 12 × 7 ≈ $116.08, minus the processing fee (about $6), so about $110.
Refunds go back to your original payment method, usually within 5–10 business days.
Reminders. We email you before your first full-price payment after the $1 offer, and once a year with your subscription terms.
Price and renewal. $499 every 30 days until you cancel. Monthly billing only.
How to cancel. As for Support: online in two steps at marinawinberg.com/cancel_subscription, or by email. Renewal stops from the moment we receive your request. You keep access, and any reviews you have left, until the end of the 30 days you've paid for.
Within 14 days of your first Personal payment. We refund $499 minus the part you've used. The part used is the larger of two amounts: the days you've had access ($499 ÷ 30 per day), or one third of the price ($166.33) for each review you've received. We don't deduct any fees. This applies to everyone, wherever you live.
Example. You cancel on day 6 and have received 1 review. Days used: $499 ÷ 30 × 6 = $99.80. Reviews used: $166.33. We take the larger amount, so you get back $499 − $166.33 = $332.67.
After 14 days, and for every renewal. Renewal stops and you keep access until the end of the 30 days you've paid for. There's nothing left to refund. Unused reviews aren't refunded and don't carry over.
Personal is separate from Support. Cancelling Personal doesn't cancel your Support subscription, and cancelling Support doesn't cancel Personal.
A family place is the family member's own subscription. They pay for it with their own payment method and cancel it themselves, online at marinawinberg.com/cancel_subscription or by email. Section 2 applies to it in the same way, including the 14-day rule. If the Support subscription of the person who invited them ends, we email the family member: the family price lasts until the end of their paid period, and after that they can switch to their own Support subscription at $24 every 30 days.
If something you bought is faulty or not as described, you have rights under consumer law. In the UK this is the Consumer Rights Act 2015. In the EU, Australia and other countries, your local consumer law applies. Nothing in this policy limits those rights.
Neuralean World LTD · team@marinawinberg.com · Stoney Works, 8 Stoney Lane, London, SE19 3BD, United Kingdom
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