Last updated: 12 October 2026
This policy explains how Neuralean World LTD ("Neuralean", "we", "us") collects, uses, shares and protects your personal data when you use marinawinberg.com, take our test, buy our plans or subscriptions, or read our emails.
We serve people around the world. This policy applies to everyone, wherever you live. Sections 12–15 add what the law in specific places requires.
Data about how you feel (your test answers, result and check-ins) is covered in more detail by our separate Consumer Health Data Privacy Policy.
Neuralean World LTD is the "controller" of your personal data. That means we decide how and why it is used.
| Category | Examples | Where it comes from |
|---|---|---|
| Identity and contact | Name, email address | You |
| Purchase | What you bought, price, date, country, last 4 digits of your card | You and our payment processor (Stripe) |
| Account | Login details, the version you chose (women's or men's), subscription status | You |
| Test answers, result and check-ins | Your answers about stress and how you feel, your type and stage ("Era"), the numbers and notes you send | You. We collect these only with your explicit consent (see section 4) |
| Personal applications and requests | What you tell us about your situation and what you've tried, your requests for reviews, and Marina's reviews | You. We collect these only with your explicit consent (see section 4) |
| Messages | What you write to us | You |
| Marketing | Whether you agreed to receive emails, when you unsubscribed | You |
| Technical and usage | IP address, device and browser, pages visited, how you arrived at the site | Your device, cookies and similar tools (see our Cookie Policy) |
We don't need your full card number. Stripe handles card payments, and we never see or store full card details.
| Purpose | Legal basis |
|---|---|
| Create your account, deliver your plan, the Support subscription and emails you asked for | Contract |
| Produce your test result and plan, process your check-ins | Your explicit consent (health-related data) and contract |
| Take payments, prevent fraud, keep tax records | Contract, legal obligation, legitimate interests |
| Answer your messages and requests | Contract, legitimate interests |
| Send your test result, and a short series of emails about your result and the Neuralean plan after the test | Legitimate interests. You can untick the box when you give your email, and unsubscribe from any email |
| Send other marketing emails (new practices, products, offers) | Your consent |
| Count visits and clicks on the site | Legitimate interests, or your consent through the cookie banner where the law requires it |
| Keep records of consents and comply with the law | Legal obligation |
We never use your test answers, result or check-ins for advertising, ad targeting or to build audiences for ads.
Your test answers, your result and your check-ins are data about your wellbeing. In the UK and EU this is a "special category" of personal data. Several US states treat it as consumer health data.
We collect it only after you tick a separate consent box: at the start of the test, or on the Personal application and payment pages. What you write in a Personal application or request may also be data about your wellbeing, and we treat it the same way. The box is not part of accepting our Terms. You can withdraw consent at any time by emailing us. Without it, we can't produce a result or plan.
Full details are in our Consumer Health Data Privacy Policy.
We use an AI service (Claude, by Anthropic) to help process check-ins and prepare results and replies. Replies written with the AI assistant are labelled as such. Marina reads check-ins and answers chat questions personally.
The AI doesn't make decisions about you that have legal or similarly significant effects. Your result is a self-reflection tool, not a diagnosis. Under our agreement, the AI provider doesn't use your data to train its models.
We don't sell your personal data.
| Recipient | Why |
|---|---|
| JustClick (website, test, account, email platform) | Hosts the site and the test, stores your answers and account, sends our emails |
| Stripe | Takes payments and prevents fraud |
| ipinfo.io (used by our checkout platform) | Works out your country from your IP address on the payment page, to show the right price and taxes |
| Anthropic (Claude) | AI processing of check-ins, results and replies |
| Airtable | Our database. Stores test answers and results, consent records, payments, refund and cancellation requests, family places, Personal applications and requests, and check-ins |
| Our business email provider | Stores the emails you send to team@marinawinberg.com |
| Professional advisers | Accountants and lawyers, under confidentiality |
| Authorities | HMRC or others, when the law requires it |
| A buyer of our business | If the business is sold, under this policy |
Each service provider works under a contract that limits what it can do with your data.
We're based in the UK. Our service providers may process data in the United States, the European Union and other countries. When data leaves the UK or EU, we rely on adequacy decisions (including the UK–US Data Bridge and the EU–US Data Privacy Framework where the provider is certified) or on standard contractual clauses.
| Data | How long |
|---|---|
| Test answers, results, check-ins, consent records | 3 years after your last activity |
| Purchase and tax records | 6 years after the end of the tax year (UK law) |
| Account | Until you delete it, plus up to 30 days for backups |
| Marketing consent | Until you unsubscribe. We then keep only your email on a "do not contact" list so we don't email you again |
| Messages to us | 3 years |
| Personal application, if you don't join | 12 months after you apply |
| Cookies | See the Cookie Policy |
After that we delete the data or make it anonymous.
Wherever you live, you can:
How: email team@marinawinberg.com from the address you use with us. We may ask a short question to confirm it's you. It's free.
When: within one month (UK, EU, India and most countries) or 45 days (US states). We'll tell you if we need longer, as the law allows.
If we refuse a request, we'll explain why and how to appeal. You can also complain to your data protection authority (section 15).
Only people and providers who need your data can access it. We use encrypted connections (HTTPS) and the security of our platforms. If a breach puts you at risk, we'll tell you and the regulator as the law requires.
Our services are for people aged 18 or older. We don't knowingly collect data from anyone under 18. If you think a minor has given us data, email us and we'll delete it.
EU GDPR applies to you. Our legal bases are those in section 3. Data about how you feel is processed under Article 9(2)(a), explicit consent.
EU representative (Article 27): we are appointing a representative in the EU. Until we publish their details here, EU residents can contact us directly at team@marinawinberg.com.
We process your data under the Digital Personal Data Protection Act 2023, based on your consent and for the purposes in section 3. You can withdraw consent as easily as you gave it, and you can nominate another person to exercise your rights if you die or become unable to act.
Grievance contact: team@marinawinberg.com, subject "Grievance — India". We reply within the time the law sets.
| Where you live | Authority |
|---|---|
| United Kingdom | Information Commissioner's Office, ico.org.uk |
| European Union | Your national data protection authority |
| India | Data Protection Board of India |
| Australia | Office of the Australian Information Commissioner, oaic.gov.au |
| Canada | Office of the Privacy Commissioner of Canada, priv.gc.ca |
| US states | Your state Attorney General |
| Elsewhere | Your national data protection authority |
We'd appreciate the chance to fix things first, so please email us before you complain.
If we change this policy, we'll update the date at the top. If a change affects how we use data you've already given us, we'll tell you by email first.
We use strictly necessary cookies to run the site and checkout. With your permission we'd also use a platform statistics cookie that counts visits and clicks. We don't use advertising cookies. Cookie Policy